Frequently Asked Questions
— 98ab

Creating an account on 98ab is straightforward. Visit the homepage, click the registration button and complete the sign-up form with your full name, date of birth, residential address, email address and a secure password. You will need to confirm your email before your account is activated. Once confirmed, you can log in, complete identity verification and make your first deposit. The entire process typically takes under five minutes.

You must be at least 18 years old — or the higher minimum age required by the operator's applicable license jurisdiction — to register and use 98ab. This requirement applies to all players, including those based in Karachi, Lahore, Islamabad, Rawalpindi and elsewhere in Pakistan. We may request age verification documents at any time. Providing a false date of birth is a breach of our Terms & Conditions and may result in account closure and forfeiture of funds. Being 18 does not by itself confirm that gambling is lawful in your jurisdiction — please review applicable local laws.

KYC (Know Your Customer) verification requires you to upload a government-issued photo ID and proof of address. For Pakistani players, a CNIC (Computerised National Identity Card) or passport is the standard identity document. For address verification, a recent utility bill, bank statement or official correspondence showing your residential address is typically accepted. All KYC documents are processed securely and used only for compliance purposes, as described in our Privacy Policy.

No. Each individual is permitted exactly one account on 98ab. Creating duplicate accounts — whether under your own name, a variation of it, or an alias — is a breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts may be closed and balances forfeited. If you have inadvertently created more than one account, contact our support team immediately to resolve the situation before it affects your standing on the platform.

You can request permanent account closure at any time by contacting the 98ab support team via live chat or email at [email protected]. Upon verified request, your account will be deactivated and any remaining real money balance will be processed for withdrawal to your verified payment method, subject to completion of any outstanding KYC requirements. If you are closing your account due to gambling concerns, please also consider activating self-exclusion — our support team can help with this.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of your transaction. Amounts are shown in PKR where your account currency is set to Pakistani Rupee. We recommend checking the cashier for the most current figures, as minimums may be updated periodically. Any changes to minimum deposit amounts will be reflected in the cashier before they take effect — you will not be surprised at the point of deposit.

The payment methods available in the 98ab cashier are displayed when you visit the deposit or withdrawal section of your account. Common payment options for users in Pakistan may include wallet-based transfers, bank transfer methods and cryptocurrency options such as BTC and USDT. References to payment services familiar in Pakistan — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are provided as context only. They do not imply that those providers endorse or support gambling services.

Withdrawal processing times depend on the method selected and on 98ab's internal review procedures. Estimated processing windows for each available method are displayed in the cashier. Before any withdrawal can be processed, your KYC verification must be complete. For first-time withdrawals, or for large amounts, additional due diligence may be required, which can extend processing time. If your withdrawal has been pending significantly beyond the stated estimate, contact our support team and we will investigate promptly.

As a general rule, 98ab processes withdrawals back to the same payment method used for the most recent deposit, as a security measure to prevent financial fraud and money laundering. If your deposit method does not support withdrawals, or you wish to use an alternative verified method, you will need to contact support to discuss available options. In all cases, withdrawals are only processed to payment instruments verified as belonging to the account holder — third-party withdrawals are not permitted.

Most deposits credit instantly, but processing delays can occasionally occur due to the payment provider's network — particularly during high-traffic periods. If your deposit has not appeared within 30 minutes of completing the transaction on your payment provider's end, take a screenshot of your transaction confirmation and contact 98ab support via live chat. Provide your transaction reference number and the amount. Our team will investigate and, where the payment has been received, credit your account promptly.

Yes — cricket is one of the most popular wagering categories on 98ab, and the platform offers markets on major tournaments including PSL (Pakistan Super League), ICC events such as the T20 World Cup and ODI World Cup, Test matches and domestic Pakistani cricket fixtures. Available markets typically include match winner, top batsman, total runs, method of dismissal and more. Markets and availability depend on the specific event. No affiliation with the PSL, ICC, PCB or any cricket team is implied.

98ab's live casino section features real-time games streamed from professional studios, with live dealers managing tables. Typical offerings include live roulette, blackjack, baccarat, game-show style titles and speed versions of classic table games. The live casino is optimised for mobile and desktop, so you can play on your phone from anywhere in Pakistan. Game availability may vary based on time of day and studio schedules. Check the live casino lobby for the current full selection.

In-play betting allows you to place wagers on sporting events after they have already started. Odds update in real time based on what is happening in the match — for example, during a PSL T20 innings, odds on the match winner will shift after each over. In-play markets can be suspended temporarily during key moments such as a wicket or a review. Once a live bet is confirmed with a reference number, it cannot be cancelled. A stable internet connection is important for in-play wagering to avoid placement delays.

RTP stands for Return to Player — it is the percentage of total wagered money that a slot game is designed to return to players over a very large number of spins. For example, a game with 96% RTP will theoretically return PKR 96 for every PKR 100 wagered over millions of spins. This is a statistical average across all players over time — it does not guarantee any individual outcome in a single session. RTP figures are provided in the game information panel for reference and are not guarantees of winnings.

Beyond cricket, 98ab covers a broad range of sports popular with Pakistani users. This typically includes football (domestic leagues and international competitions), tennis, basketball, table tennis, volleyball, kabaddi and combat sports including UFC and boxing. The full list of available sports and tournaments is displayed in the sportsbook section of the platform and may be updated seasonally. No affiliation with any sports league, governing body or team is implied by the availability of their markets on 98ab.

A wagering requirement specifies how many times you must turn over a bonus amount in eligible wagers before you can withdraw any winnings derived from it. For example, if you receive a PKR 2,000 bonus with a 20x wagering requirement, you must place a total of PKR 40,000 in qualifying bets before the bonus converts to withdrawable cash. Progress is tracked in your account. 98ab states wagering requirements clearly in each offer's terms before you opt in — so you always know what is required upfront.

Yes — all bonuses on 98ab have an expiry window, which is stated in the specific terms of each offer at the time you opt in. If the wagering requirement is not completed within the bonus's active period, the bonus funds and any associated pending winnings will be removed from your account. The expiry clock typically starts from the moment the bonus is credited, not from when you first use it. Always check the expiry period before accepting a bonus and plan your play accordingly.

In most cases, if you request a withdrawal while a bonus is active and the wagering requirement has not been met, the bonus funds and any winnings derived from them will be forfeited before the withdrawal is processed. Your original deposited real money balance (minus any amounts wagered) may remain withdrawable. The specific rules depend on each offer's terms. If you are unsure, contact support before requesting a withdrawal to understand exactly what will happen to your bonus balance.

No — not all games contribute equally (or at all) to meeting a bonus wagering requirement. Each offer specifies which game categories are eligible and, in some cases, the percentage at which they contribute. For example, sports betting at certain odds may contribute 100%, while specific casino games might contribute at a lower rate or be excluded entirely. These details are stated in the individual offer terms. Always review the eligible game list before choosing how to play through a bonus.

Attempting to claim the same promotion on more than one account constitutes bonus abuse and is a serious breach of our Terms & Conditions. 98ab uses automated and manual detection to identify coordinated or duplicate bonus claims. If bonus abuse is confirmed, all associated accounts will be closed, bonus funds and winnings will be forfeited, and any deposited funds may be withheld pending investigation. Play fairly — promotions are designed for genuine single-account players only.

Self-exclusion is activated by contacting the 98ab support team directly via live chat or email at [email protected]. Tell the team you wish to self-exclude and specify the duration — options range from one week to permanent closure. Your request will be processed immediately and cannot be reversed for the selected period, regardless of future requests. During self-exclusion, marketing communications to your account are also suspended. For full details on all available durations and tools, visit our Responsible Gambling page.

Yes — deposit limits, loss limits and wager limits are available on every 98ab account at no cost. You can set daily, weekly or monthly caps via your account dashboard. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory waiting period to prevent impulsive decisions. If you cannot find the limit settings in your dashboard, contact support and they will help you set the limits directly. These tools are there to keep gambling within comfortable, controlled boundaries — use them proactively.

98ab uses SSL/TLS encryption on all connections between your device and the platform, ensuring that your login credentials and financial data are protected in transit. Passwords are stored in hashed and salted form — never in plain text. Two-factor authentication (2FA) is available as an additional account security layer. We also monitor for suspicious login patterns and unusual activity. For your part, use a strong, unique password for your 98ab account and never share it with anyone — including 98ab staff, who will never ask for it.

If you are concerned about your gambling — whether due to financial pressure, time spent playing, chasing losses or hiding activity from people close to you — please act sooner rather than later. Use 98ab's responsible gambling tools (deposit limits, loss limits, cooling-off period or self-exclusion) via your account or by contacting support. Beyond the platform, speaking to a trusted friend, family member or medical professional is a positive step. Internationally recognised resources such as GamCare and Gamblers Anonymous provide guidance and support. Visit our Responsible Gambling page for more information.

98ab operates under licensing from its applicable jurisdiction. We do not claim to be licensed, approved or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. Pakistan has gambling restrictions including the Prevention of Gambling Act, 1977. The legal status of online gambling for Pakistani residents is a matter of local law. This is not legal advice — players are solely responsible for understanding and complying with the laws applicable in their own jurisdiction before using the platform.